Lead Engagement Advisor/Inside Sales

Grapevine, TX

Full Time

Entry Level

Lead Engagement Advisor - Senior Living
$20.00-$25.00/ hour + performance bonuses| Full-Time, Monday - Friday | Days
Cima Senior Living

Are you passionate about helping others and creating meaningful first impressions? We are seeking a compassionate and customer-focused Lead Engagement Advisor to support prospective residents and families exploring senior living options.

In this role, you’ll answer inbound inquiries, provide information about our communities, qualify leads, and schedule on-site tours with our sales teams. You’ll play an important part in helping families navigate senior living decisions with care and professionalism.

Why You’ll Love This Role

Competitive Pay: $20.00- $25.00/hour (credit for experience) plus performance bonuses
Schedule: Full-time, Monday– Friday, day shift with a hybrid work schedule
Mission-Driven Work: Make a meaningful impact in residents’ lives every day
Supportive Team Culture: Collaborative leadership and strong operational support
Fast Hiring Process: Apply today and hear back within 48 hours

What You’ll Do

Answer incoming calls and inquiries with warmth, professionalism, and empathy
Gather prospect information and identify needs, timeline, and level of care
Schedule community tours and coordinate introductions with onsite sales teams
Maintain accurate CRM documentation and follow-up details
Share community highlights, services, amenities, and availability information

Required Qualifications

1-2 years of experience in call center, senior living, healthcare, hospitality, or sales preferred
Strong communication and customer service skills
Comfortable handling high call volume in a fast-paced environment
Organized with strong attention to detail
Ability to build rapport and create a positive experience

Benefits for Qualified Employees

Medical, dental, and vision insurance
Health Savings & Flexible Spending Accounts
Life/AD&D Insurance
Short- & Long-Term Disability
Accident, Cancer, Critical Illness, & Hospital Indemnity Insurance
Employee Assistance Program
Perks at Work Discount Program

To apply, please complete the required questionnaire. We accept applications on a rolling basis.

We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.

Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position.

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Lead Engagement Advisor/Inside Sales

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